EU Consumer Redress

At RAID Recovery Services, we are dedicated to ensuring customer satisfaction and delivering top-quality services. We provide a range of resolution options for our EU customers facing concerns or issues.

Contact Us

If you require assistance or wish to file a complaint, please contact our support team directly at:

  • Email: info@raidrecoveryservices.com
  • Phone: 020 7946 0000

We are committed to resolving your concern promptly and efficiently.

Alternative Dispute Resolution (ADR)

EU customers have the opportunity to address disputes through Alternative Dispute Resolution (ADR). This approach is typically quicker, less formal, and more cost-efficient than conventional court processes. ADR includes mediation, conciliation, and arbitration.

Online Dispute Resolution (ODR) Platform

The EU’s Online Dispute Resolution (ODR) platform is available for resolving disputes. Managed by the European Commission, this official website facilitates out-of-court conflict resolution between consumers and traders.

To access the ODR platform, please visit:  https://ec.europa.eu/consumers/odr.

How to Use the ODR Platform

  1. Visit the ODR platform: https://ec.europa.eu/consumers/odr.
  2. Choose your preferred language: The platform supports all official EU languages.
  3. Complete the complaint form: Provide full details of your concern, including your contact information.
  4. Submit your complaint: Once submitted, the platform will notify us of your complaint, allowing us to address and resolve the issue promptly.

Your Rights

Under EU law, you have the right to seek redress if you encounter unfair treatment or if our services do not meet your expectations. For detailed information on your consumer rights, please refer to the European Commission’s consumer rights page: Consumer Rights and Complaints.

At RAID Recovery Services, we value our customers and strive to deliver outstanding service. If you have any questions or need additional assistance, please do not hesitate to contact us.