Privacy Policy
Effective Date: 07/02/2024
We collect and use information about you to operate this website, but we highly value your privacy. By law, we need certain information to provide our services, but we are dedicated to safeguarding your personal and financial information. This privacy policy clarifies the type of information we collect and how we use it so that you can make informed decisions about your data.
At RAID Recovery Services, we greatly respect our clients’ privacy, and over the years, we have built a strong reputation for our commitment to security and transparency.
We provide a detailed overview of our practices to help you use our website. Please contact our customer service department if you have any questions regarding the terms listed below.
The use of information collected through our service shall be limited to the purpose of providing the service for which the client has engaged RAID Recovery Services.
RAID Recovery Services complies with the EU–U.S. Data Privacy Framework, the UK Extension to the EU–U.S. Data Privacy Framework, and the Swiss–U.S. Data Privacy Framework, as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information transferred from the European Union, the United Kingdom and Switzerland to the United States. RAID Recovery Services has certified to the U.S. Department of Commerce that it adheres to the Data Privacy Framework Principles. If there is any conflict between the terms in this privacy policy and the DPF Principles, the DPF Principles shall govern. To learn more about the DPF programme and to view our certification, please visit https://www.dataprivacyframework.gov/
RAID Recovery Services is responsible for the processing of personal data it receives under the EU–U.S. Data Privacy Framework, the UK Extension to the EU–U.S. Data Privacy Framework, and the Swiss–U.S. Data Privacy Framework, and subsequently transfers to a third party acting as an agent on its behalf. RAID Recovery Services complies with the Data Privacy Framework Principles for all onward transfers of personal data from the European Union, the United Kingdom and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Data Privacy Frameworks, RAID Recovery Services is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, RAID Recovery Services may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the DPF Principles, RAID Recovery Services commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our DPF policy should first contact RAID Recovery Services at info@raidrecoveryservices.com.
RAID Recovery Services has further committed to refer unresolved DPF complaints to info@raidrecoveryservices.com
, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution
for more information or to file a complaint. The services of JAMS DPF Resolution are provided at no cost to you.
Under certain conditions, more fully described on the DPF website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
COLLECTING AND USING PERSONAL INFORMATION
RAID Recovery Services collects basic information for internal use. This includes, but is not limited to, phone numbers and addresses entered into our online evaluation form, or information collected over the phone when you call our customer service department. We also collect your first and last name, email address, and phone number when you send us a request regarding our services. We collect credit card information to process payments for invoices using our payment processor, and photos for job applications on the site. When you use our media services, we keep your information strictly confidential.
We only use your information for the primary purpose of contacting you, creating your account with us, assessing your needs, and responding to your customer service requests.
INFORMATION DISCLOSURE GUIDELINES
We will share your personal information with third parties only in the ways described in this privacy policy. We do not sell your personal information to third parties.
RAID Recovery Services does not share any personal or corporate information except for the purposes of providing requested products and services. In the event that we need to share personally identifiable information with equipment manufacturers or other third parties, we will ask for your permission before doing so.
We may share your information with third parties who provide services on our behalf to support our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us.
These services may include:
Fulfilling orders and delivering packages
Payment processing
Providing customer service
Sending marketing communications
Fulfilling subscription services
Conducting research and analysis
Providing cloud computing infrastructure
We may also use aggregated information for general purposes, including but not limited to advertising, sales, or mergers. This information will not include phone numbers, addresses, payment numbers, or other personally identifiable data.
In certain situations, RAID Recovery Services may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
RAID Recovery Services may be obligated to respond to subpoenas or other legal processes. We reserve the right to share information in order to prevent illegal activities or to aid in the investigation and prosecution of criminal activities as required by law, and when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. We also reserve the right to use collected information to defend against lawsuits, to establish liability, or for other legal reasons not explicitly listed in these terms.
If RAID Recovery Services is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.
USER ACCESS AND CHOICE
Upon request, RAID Recovery Services will provide you with information about whether we hold or process any of your personal information on behalf of a third party. To request this information, please email us at info@raidrecoveryservices.com
.
If your personal information changes, or if you no longer wish to use our service, you may correct, update, or delete it by emailing our Customer Support at info@raidrecoveryservices.com
, or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your access request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY
The security of your personal information is important to us. When you enter sensitive information (such as login credentials and credit card details) on our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at info@raidrecoveryservices.com.
COOKIE COLLECTION
raidrecoveryservices.com uses cookies to provide a better experience for our website visitors. Cookies are small files stored on your computer that allow raidrecoveryservices.com to identify and differentiate between different users.
Most websites use cookies in some way. Cookies are limited and do not allow us to access any files on your computer. You may delete cookies at any time by consulting your web browser’s documentation.
You may also consult your browser’s documentation if you do not wish to receive cookies or if you want to be notified when websites use cookies. If you turn off cookies, you may not be able to use certain functions and features of raidrecoveryservices.com.
TRACKING TECHNOLOGIES
As with most websites, we automatically gather certain information and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we hold about you.
Our website also uses Google Analytics, a widely used web traffic analysis tool. Google Analytics places cookies on your device when you visit raidrecoveryservices.com and collects information about website traffic. Please refer to Google’s privacy policy for further details.
RAID Recovery Services and our third-party partners (marketing partners), affiliates, or analytics and service providers (including online customer support providers) use technologies such as cookies, beacons, tags, and scripts. These technologies are used to analyse trends, administer the site, track users’ movements around the site, and collect demographic information about our user base as a whole. We may receive reports from these companies based on the use of these technologies, both on an individual and aggregated basis.
We partner with a third party either to display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites, in order to provide you with advertising based on your browsing behaviour and interests. If you do not wish this information to be used for interest-based advertising, you may opt out by clicking here (or, if you are located in the European Union, click here). Please note this will not stop you from seeing adverts; you will continue to receive generic advertising.
We will collect, use and disclose information only as described in this privacy policy. We will give individuals the opportunity to choose (opt out) whether their personal information is (a) to be disclosed to a third party that is not acting as our agent, or (b) to be used for a purpose other than that for which it was originally collected, or subsequently authorised by the individual. We will provide individuals with reasonable means to exercise their choices.
When you download and use our services, we automatically collect information on the type of device you use, the operating system version, and the device identifier (or “UDID”).
We may send you push notifications from time to time to update you about events or promotions we are running. If you no longer wish to receive these communications, you can disable them at the device level. To ensure you receive notifications correctly, we may need to collect certain information about your device, such as the operating system and user identification details.
We use mobile analytics software to help us better understand how our mobile application functions on your device. This software may record information such as how often you use the application, the events that occur within it, aggregated usage data, performance information, and the source from which the application was downloaded. We do not link any information stored within the analytics software to personally identifiable information that you provide within the mobile application.
LIMITATION OF LIABILITY
By using our services, you acknowledge that any item shipped to our offices (hereafter referred to as “media”) may be damaged in transit and/or lost prior to receipt. You agree that RAID Recovery Services cannot be held liable for any damage or loss that occurs before we receive your media.
At RAID Recovery Services, we take every precaution to protect our clients’ media and always employ safe techniques to recover files. However, due to the sensitive nature of data recovery and media repair, we cannot accept liability for any damage that may occur to your equipment, data or media at our facilities.
RAID Recovery Services cannot be held liable for any indirect media damage or data loss. You agree that RAID Recovery Services cannot be held liable for any damages arising from any virus, Trojan horse, or other malicious software. The total liability of RAID Recovery Services to a customer cannot exceed the total cost of the services provided.
To handle your media safely, we may need to ship your hard drive to our offsite facility or corporate headquarters. We reserve the right to ship your hard drive if required in order to complete our services.
We cannot accept payments exceeding $3,000 USD via credit card. RAID Recovery Services reserves the right to dispose of external hard drive enclosures or other components during our diagnostic process in order to ensure fast turnaround times.
RAID Recovery Services is not responsible for loss of profit or any other damages incurred by customers during the data recovery process or return shipment. RAID Recovery Services will also not be held liable for any damage to desktop computers, servers, laptops or any other hardware.
INFORMATION RELATED TO DATA COLLECTED FOR OUR CLIENTS
RAID Recovery Services collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our clients and no longer wish to be contacted by a client using our services, please contact that client directly. We may transfer personal information to companies that assist us in providing our services. Transfers to subsequent third parties are covered by the service agreements with our clients.
Any individual seeking access to, or wishing to correct, amend, or delete inaccurate data should direct their request to the RAID Recovery Services client (the data controller). If we are asked to access or remove data, we will respond within 30 days.
We will retain the personal data we process on behalf of our clients for as long as necessary to provide services to those clients. RAID Recovery Services will also retain this personal information as required to comply with legal obligations, resolve disputes, and enforce our agreements.
CONFIDENTIALITY AND SECURITY
RAID Recovery Services limits access to our customers’ information to staff members who need to see that information in order to provide the requested services to you and your business. We may also share information, at our discretion, with reputable equipment manufacturers in the course of delivering our services. These third-party service providers (such as manufacturers) are authorised to use your diagnostic data only as necessary to provide these services to us.
RAID Recovery Services may sign confidentiality agreements if requested; the terms of those agreements may reinforce this agreement but will not supersede it unless they contain an explicit statement to this effect. We maintain a strict non-disclosure agreement, and all of our employees and vendors comply with this agreement.
PREFERENCES
You may sign up to receive emails, newsletters, or other communications from us. If you would like to stop receiving this information, you can update your email preferences by using the “Unsubscribe” link included in the emails we send you, or by contacting us at info@raidrecoveryservices.com.
LINKS TO 3RD PARTY SITES
Our site includes links to other websites whose privacy practices may differ from those of RAID Recovery Services. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to read the privacy policy of any website you visit carefully.
TESTIMONIALS
Our site contains links to other websites whose privacy practices may differ from those of RAID Recovery Services. If you submit personal information to any of those sites, your information will be governed by their privacy policies. We encourage you to read the privacy policy of any website you visit carefully.
BLOGS
Our blog is managed by a third-party application that may require you to register in order to post a comment. We do not have access to, or control over, the information posted to the blog. If you would like personal information that has been published in the comments section removed, you will need to contact or log in to the third-party application directly. To learn how the third-party application uses your data, please review its privacy policy.
SOCIAL MEDIA WIDGETS
Our website includes social media features, such as Facebook and Twitter buttons, as well as widgets including the Share button and interactive mini-programmes that run on our site. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.
CHANGES TO THIS PRIVACY POLICY
RAID Recovery Services may update or amend this policy as necessary. Most changes are made to provide additional clarity and will not affect the quality of our services. We will notify you of any significant changes by placing a notice on our website or by sending you an email, and we will provide this information before the change takes effect. By using our services, you agree to our current terms and conditions.
QUESTIONS AND SUGGESTIONS
If you have any questions or suggestions regarding our company or our terms of service, please contact us by email at info@raidrecoveryservices.com.